Answers to the questions we hear most often. Can’t find what you’re looking for? Contact us directly.
Browse our Shop, add the items you want to your cart, and follow the checkout steps to enter your delivery details and complete payment.
Contact us as soon as possible after placing your order. If it hasn’t been dispatched yet, we’ll do our best to update or cancel it for you.
Available payment options are shown at checkout. If you don’t see a method that works for you, get in touch and we’ll advise on alternatives.
Yes, we deliver countrywide. Delivery times and costs depend on your location and will be confirmed at checkout.
Orders within Nairobi are typically delivered within 1–3 business days. Upcountry deliveries may take a little longer. You’ll be kept updated on your order’s progress.
Full details are on our Returns page. In short: most items can be returned within 7 days of delivery if unused and in original packaging.
Many of our appliances and electronics carry a manufacturer’s warranty. Warranty terms vary by product — check the individual product page or ask us before you buy.
Reach out via our Contact Us page and we’ll get back to you as soon as we can.